Identity Hub Support

the GTIS Global Help Desk

Most problems using the Identity Hub can be grouped into categories. Selecting the category that comes closest to describing your problem will probably direct you to a page containing an answer to your question.

  • What is this new Identity Hub that I have to log into? Why?

Briefly, the new IdP (Identity Provider) system was implemented late 2017 to limit people's access to resources to only those they should have access to. These resources have been categorized as Wycliffe USA, SIL, JAARS, and "Other Partners". Generally "Other Partners" refers to users who do not fall into the other three categories.

If you received an email about a new identity profile/account, please follow the instructions found in that "welcome" message.