Username, Address or Passwords

What Identity do I use?

The first action is to decide which identity profile you need or want to access. This is dependent on which organizational identity management system you wish to work with. The links for each of the identity profiles are:

Note: There are some legacy applications, such as Unity ( that are not protected by the identity hub. As such, you may need the ability to reset this "classic"/legacy password. The Insite IdP (for legacy systems) is found at

Are the username and passwords for each of the profiles the same?

Username: Your username for all identity profiles are most likely the same, typically first_last. Be aware that some first names can throw you a curve ball. For example, your email address may use "bill_" or "deb_" but your username might be "william_" or "deborah_". Once you know which form your username takes, it will be consistent for all profiles.

Passwords: While there is nothing to prevent each of your profiles using the same password, it is not necessarily so. In other words, you may change the password for one identity but this will not change the password for any other identity. As a best practice, we advise you to NOT use the same password and to never use the same password for more than one site.

The Identity Hub sends emails for password recovery to only one of my email accounts, no matter which identity profile I use. Why?

The email account associated with the login comes from the organization's HR system for that profile. While the HR systems for a profile may change in the future, as of August 2018 that system is Insite. So currently the short answer is that changing what shows up as the "corporate/secure email address" in Insite is what the IdP system will use for most profiles. Wycliffe USA's IdP will be switching to get information from Workday soon (September 2018) and then it will be possible for a member of Wycliffe USA to have a different email address on their Wycliffe identity and any other identity.

Insite will be retired in the future, probably late 2019. At that point, email accounts will be synced from the various organizations' HR systems (Workday for Wycliffe USA and SIL, for example). We don't know what JAARS will use and Global Alliance has not indicated any plans for us to advise you what to expect.

We do encourage you to log into your identity profile and add additional email addresses for password recovery. Then, when you are informed that a password has been sent to that one address you can’t control, you can choose the “Use Alternative Method” option to select one of the email addresses you DID add.

Additionally, if you had also set up some phone numbers for password recovery, you can choose to send a text to a phone from your list of alternative methods.

Common Scenarios:

An error says there was a problem when logging in (username, password or disabled account)

My password doesn't work or I don't remember it (I know my username is right)

I keep getting prompted to log in when I use a bookmark from my browser

You may find yourself entering your username and password in the Identity Hub and, instead of going on to the website you are trying to get to, finding yourself prompted repeatedly for your identity profile username and password. If you have been using a browser bookmark, it is likely that the bookmark was saved at the wrong time, a time when you actually bookmarked the Identity Hub itself.

  • You simply started at the wrong place and need to type in the URL of their actual destination. For example, the URL for the SIL Gateway is
  • The correct process is to log into one of the sites (which will cause you to authenticated on the Identity hub) and then create a bookmark.

This can happen with any browser on any operating system.

When trying to log in, my browser displays ...

This XML file does not appear to have any style information associated with it. The document tree is shown below.<response><name> Bad Request</name><message>Client ID is missing</message><code>1545315879</code></response>
  • While we see this rarely, our experience is that this is a temporary problem. On the other hand, to speed things along, we find that either clearing your browser's cache or switching to another (modern) browser (ie, not Internet Explorer) will get around the problem.