Embedded Files
What account (Identity) do I use?
What account (Identity) do I use?
Find help on our "Which Account" page.
I need help with my username
I need help with my username
Find help on our "Username" page.
I need help with my password
I need help with my password
While there is nothing to prevent each of your profiles using the same password, it is not necessarily so. In other words, you may change the password for one identity but this will not change the password for any other identity. As a best practice, we advise you to NOT use the same password and to never use the same password for more than one site.
Get further help on our "Password" page.
The Identity Hub sends emails for password recovery to only one of my email accounts, no matter which identity profile I use. Why?
The Identity Hub sends emails for password recovery to only one of my email accounts, no matter which identity profile I use. Why?
The email account associated with the login comes from the organization's HR system for that profile. (Workday for Wycliffe USA and SIL, for example). JAARS and most Global Alliance organizations use other systems.
We do encourage you to log into your identity profile and add additional email addresses for password recovery. Then, when you are informed that a password has been sent to that one address you can’t control, you can choose the “Use Alternative Method” option to select one of the email addresses you DID add.
Additionally, if you had also set up some phone numbers for password recovery, you can choose to send a text to a phone from your list of alternative methods.
Common Scenarios:
Common Scenarios:
An error says there was a problem when logging in (username, password or disabled account)
An error says there was a problem when logging in (username, password or disabled account)
Go to the "Username" page for help.
My password doesn't work or I don't remember it (I know my username is right)
My password doesn't work or I don't remember it (I know my username is right)
Go to the "Password" page for help.
My login pages repeat when I use a bookmark, so I can’t get to my website
My login pages repeat when I use a bookmark, so I can’t get to my website
If you accidentally bookmark either the Identity Hub or your identity profile pages instead of your destination site (Workday, SIL Gateway, etc.), then you will not be able to move past the Login page. You will be asked repeatedly for your username and password, and you will not go to your destination site.
To solve this problem:
Go to the site you want to bookmark. You must login to your Identity Account to do this:
Create a bookmark from a page on that site.
When trying to log in, my browser displays ...
When trying to log in, my browser displays ...
This XML file does not appear to have any style information associated with it. The document tree is shown below.<response><name> Bad Request</name><message>Client ID is missing</message><code>1545315879</code></response>
This error message is rare and usually temporary. If you continue to receive the error, do one of the following:
Clear your browser's cache
Use a different browser
Page updated
Report abuse