Contact Us
Support for the Identity Hub, regardless of which identity profile, is provided by SIL's Global Help Desk. While this site was designed to address virtually every type of problem you may experience, we recognize that some issue may appear more complex than you can resolve and may need hands-on help.
There are several ways to request help from the SIL Global Help Desk:
Open a TeamHelp ticket at https://teamhelp.org. This requires you to login using your Identity Hub credentials
Send an email to globalhelpdesk_sil@sil.org. This option creates a TeamHelp ticket for you, which will be routed to a support technician.
Call the Global Help Desk at +1 704-843-6620 and leave a message. Your recording generates a TeamHelp ticket which will be routed to a support technician.
Help us help you!
Regardless of which option above that you use, please included ALL of the following details:
Your name, email address, phone number (if in North America) or Skype Id
Which website/application/URL you are trying to access
Which profile (SIL, SIL Partner, JAARS, Wycliffe, Wycliffe Partner Access) you are trying to use
Which browser you are using
Clear description of what isn't working, including the error message you are seeing (a screenshot can be very helpful)
Having this information often allows us to respond with a solution the first time, rather than having to trade messages back and forth, delaying your access to the application you are trying to get to.
Note: If you are having a problem using your Wycliffe USA identity, you may be referred to the Orlando Computer Help Desk. To contact them directly, call +1 407-852-3815 (GMT-5).
Most SIL Global Help Desk technicians are based at the JAARS Center in North Carolina (USA). Our normal hours are 8 am - 5 pm, M-F (GMT-5). We will respond to your request as quickly as possible.