Embedded Files
Use of a smartphone app is probably the most often used and easiest way to "prove you are you". At the same time, there are a number of situations when it can prevent you from being able to log through the Identity Hub and access the application you are trying to use.
Resources
Resources
Need help installing and configuring one of the smartphone apps used by the IdP application? Wycliffe USA has provided this documentation.
Scenarios
Scenarios
The codes from the smartphone app don’t work.
First, make sure you are using codes for the IDP you are signing into.
Second, make sure the time and timezone on your computer and phone match and are set to automatically update.
For IOS phone, go to Settings > General > Date & time
For Android, go to Settings > System > Date & time
Ensure “Automatic date & time” is on.
You have two smartphones (one used when home and the other overseas). You would like to use both smartphones with my 2-Step Verification.
Option #1: As you set up both the authenticator app, Scan the QR code on both phones before you click continue. This will generate matching codes on both phones.
Option #2: Use Authy as your smartphone app and configure a master password. You can then install Authy on multiple devices and and it will sync all your accounts across all the devices.
2-Step Verification was set up on an original phone, but is being replaced by a new phone.
We hope that you had an alternate means, such as printable backup codes, to be able to log into your profile. If so, you can scroll down you profile and choose the Replace Phone option under Smartphone App. This will walk you through a few screens and let you set up the smartphone app on your new phone.
If you don't have a second way of "proving you are you", read about the "rescue me" feature on the 2SV topics page under "Nothing works. What can I do?"
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