You should first contact your HR department and ask that the HR system reflects the correct corporate email addresses for each of you.

Assuming your information there is correct now, it is likely that these addresses were backwards in the past and that this information was loaded into the Identity Hub system.  When the corporate email addresses were later corrected in the HR system, the Identity Hub system failed to update your profiles  because email addresses in the Identity Hub must be unique.  In trying to correct your identity, the application saw your address already being used by your spouse and failed.

The only way to correct this problem is for HR to change both of your corporate email addresses to other unique addresses temporarily.  The Identity Hub will then update itself, automatically, normally within 15 minutes.  Then HR can change your corporate email addresses back to the right values.

If you continue to have a problem, contact the Global Help Desk (contact information at the bottom of this page).

Use the appropriate link from above to access the profile you need printable codes for.  Log into your profile.  You will need to get past 2 Step Verification, using one of the methods you have set up. 

• If you have set up the Smartphone app, enter that 6-digit number

• If you still have at least one valid printable code, you'll be fine

• Use your security key (if applicable)

Once in your profile, you can scroll down and use the Create New option to the right of Printable Codes.  Any codes  from the previous set of 10 remaining  will voided.