Remember: your username is the same in all your identity accounts. It is usually your firstname_lastname.

If you do not know your password for an identity account, you can reset it:

1. Click the account tile

2. Click the Forgot Password? link and follow the instructions.

3. The identity account sends you a “Reset Password” email:

   • SIL identity accounts send an email to your sil.org email address

   • Wycliffe identity accounts send an email to your Primary Work Email (from Workday).

4. If you try to reset your password and do not receive an email in your inbox in fifteen minutes, it is possible that the email went to a different address or to your spam/junk folder. If you cannot find the email, contact us.

• TIP: If you have more than one identity account, we advise you to use a DIFFERENT password for each identity account.

If you

How do I reset my password?

Wycliffe USA

Wycliffe Partners

SIL & SIL Partners:

1. In the login page, click Forgot password?

2. In the new SIL page, enter your username and click Send Me a Link.

   • If you see a User not found error, you have entered a username that is not on file. If you do not know your username, you can contact us or enter the corporate email address for the identity account

   • If you see the message "Cannot contact reCAPTCHA. Check your connection and try again.", go back to the login page and click Forgot password? again.

3. The next page should say that an email has been sent to an address.
   To send to an alternate email address, click the ">" icon next to the address.

4. Look for an email in your corporate account or alternate email address inbox. If you do not see an email, check your spam/junk mail folder.

   • Click the link in the email.

   • A new browser page will open and you can change your password. You may also be asked to supply 2-Step Verification information.

   • After the password has been reset, you may delete the email that was sent to you.

Can I set up an alternate address to send a password reset link to?

Yes, by updating your identity profile information.

If you have,

1. Return to the login page for the identity in question and choose the "forgot password" option.

2. Enter your username.

3. Check the “I’m not a robot” box and then the Continue button.

4. If you had previously set up an alternate address, you will see the option (an arrow) to send an email to that address (which will appear masked).

5. Check that alternate account's Inbox. If you didn't see an email, please check your spam/junk mail folder first.

   1. Use the “set a new password” link in that email.

   2. This will open a new browser page where you can change your identity password.

   3. Once the password has been reset, you may delete the email that was sent to you.

Is the password for each identity the same?

Each identity/icon (SIL, JAARS, Wycliffe, SIL Partners, Wycliffe Partner Access) will probably have separate passwords. Though you may have set multiple identities to use the same password at one time, realize that passwords are not synchronized across profiles. Changing the password for an SIL profile, for example, will not change the passwords for any other profile you have set up. As a best practice, we advise you to NOT use the same password and to never use the same password for more than one site.

How long is my password good for?

The lifetime for a standard password is 1 year. When people enable 2-Step Verification on their account, their password is extended by 4 years to a total of 5 years before they will need to change their password again.

I get a link in an email to reset my identity password. The web page that opens says it's verifying the code but nothing happens.

The most common cause is that your account in Insite is locked. You should ask HR to unlock your account. That will update the Identity Hub system in ~10-15 minutes. Since the original verification code will have expired, you should repeat the process and receive a fresh email with a link and a valid code.

Why has my password expired so quickly?

As mentioned above, passwords are either good for 1 year or, for accounts with 2-Step Verification enabled, 4 years. There is one situation in which your password may expire much sooner.

As you log in, the Identity Hub will periodically check your password against a global/public database of passwords that were part of an earlier data breach. If your current password is discovered on that list, your password will be voided immediately and an alert displayed on your screen. You will have the opportunity to either update the password immediately (recommended) or choose to update it within the next week.

If you fail to update the password within the 1-week grace period, you will instead be required to use the "forgot password" link.

The Identity Hub keeps rejecting a new password I'm trying to set up. Why?